Guides & Tips
The IT services market will soon change drastically due to factors including global demographics and new delivery models, says Forrester Research Christine Ferrusi Ross. Here is advice on how IT leaders can get ready.
Outsourcing contracts can be complex affairs, but a good outsourcing contract will examine service level agreements, penalties and rewards, timeframes and measurements, regular reviews, and exit strategies.
Nothing says "cost cutting" like a big outsourcing deal. Some firms will either panic or simply be forced to pull the trigger on outsourcing deals without laying the foundation for success with effective internal preparation.